With approximately 3,000 monthly encounters throughout its franchise territories, the Ibadan power Distribution Company has raised the bar for community participation among power distribution businesses. IBEDC claims that this accomplishment highlights the company’s dedication to forging solid bonds with both its clients and the communities it works to serve.
In a statement on Sunday, Francis Agoha, the interim managing director of IBEDC, emphasised the significance of these actions.
He declared, “IBEDC’s Distribution Transformer Managers and Executives are integral to this endeavour, interacting with clients at several community levels, such as Community Development Associations and Committees. In order to immediately address the wants and problems of customers at the local level, these connections are essential.
“IBEDC’s Communication Officers coordinate bigger community and stakeholder meetings with leaders, groups, and residents, supplementing the work of DT Managers and Executives. These meetings are designed to inform clients, get input on offerings, and efficiently handle grievances.
“We are dedicated to fostering an environment of open communication and trust with our clients. Our commitment to comprehending and meeting the needs of the communities we serve is demonstrated by our comprehensive community involvement initiatives. We can meet our clients’ expectations and improve our services over time by communicating with them on a frequent basis.
Agoha also stressed the value of client input in enhancing service performance.
Attending to our clients’ needs is essential. Through these engagements, we get feedback and insights that enable us to identify areas for development and put in place solutions that are advantageous to all parties. Our objective is to create a customer-focused atmosphere where all opinions are valued and issues are quickly resolved.
“IBEDC’s proactive approach to community engagement establishes a new standard for the industry, proving that good customer service and communication are essential to the organization’s operations. The business is unwavering in its resolve to forge solid, constructive bonds with all parties involved in order to guarantee the delivery of dependable and effective electrical services,” he declared.